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The best way to communicate with your audience
What email address is used to send emails ?
firstname.lastname@example.org is used to send emails through the platform. This email address is regularly checked by our Support Team to ensure prompt service when needed. The recipient of the email is always the name of your event followed by Swapcard. You can change that with the Email Personalization feature (Premium). Email > Preview & Edit content
Why are emails sent from the platform?
Swapcard provides you 4 emails to improve attendees engagement. All the emails contain a magic link which allows each attendee to get access to their own profile.
What's the Email Personalization feature like ?
You can purchase this feature if you want to edit all the emails sent by Swapcard for your event. With it, you can: Edit the email content (text) Choose between the different text blocs put at your disposal by Swapcard Define your email subject Define the name of the send Choose the header picture Choose the color of the buttons in your emails Emails > Preview and Edit content(https://storage.crisp.chat/users/helpdesk/website/2cc66ebb-c784-40f8-a4db-c59493e334d3/ef114f5b-28f0-
What are the emails sent by Swapcard ?
Swapcard does not send any communication for marketing purposes to your audience. Here is a list of emails that can be sent by Swapcard: 4 emails configured on the platform (Invitaition email, Reminder email 1, Reminder email 2, Thank you email) An email that reminds you of all the connection requests left unanswered An email that reminds you of all the meeting requests left unanswered An email with a magic link that allows you to access your account on your first connection or when y
How to edit emails ?
Emails are sent from the platform to Attendees, Exhibitors and Speakers. Once you've added at least one speaker and one exhibitor member, you'll have the possibility to edit the emails they will receive. Email editing is a premium option and is available by clicking on "Preview & edit content" next to each email. Emails > Preview and Edit content(https://storage.crisp.chat/users/helpdesk/website/2cc66ebb-c784-40f8-a4db-c59493e334d3/ef114f5b-28f0-4787-8f6f-f378264b87a9.png
Can we delete/duplicate one of the emails from the platform ?
Swapcard helps you optimize your usage rate with 4 emails pre-configured: one invitation email, two reminder emails and one thank your email. By default, the mailling date of the first email is configured 10 days before the beginning of the event so that everyone can prepare accordingly. As of now, it is not possible to delete or duplicate an email from the platform that's why you should send an email to email@example.com or contact your project manager if you have any query.
Can we configure different mailing dates depending on the audience ?
The platform sends different email to Participants, Exhibitors and Speakers. Once you've added at least one speaker and/or a member to the list of exhibitors, then you will have access to the tabs that allow you to edit and choose the date of the mailing. Emails
What emails will receive an exhibitor who's also a speaker?
Each user who possesses an account (so, an email address) is part of the list of participants. There are 3 categories of people participating to an event and 3 types of mailling: Attendees, they will receive a specific email for attendees Exhibitor members, they will receive a specific email for exhibitors Speakers, they will receive a specific email for speakers IF the user is a speaker AND an exhibitor member, then he will receive an email from the last category he