Magic links are the special link provided to Attendees and Exhibitors that will allow them to access their accounts directly. There are 2 ways they can receive their magic link:
1) Via the invitation email from the Event Organizer
The Organizer will provide Attendees and Exhibitors with the first magic link which is attached to the invitation email. That link will last 48 hours only. Afterward, the link will no longer be valid. When clicking on the link, they will be redirected to log in with their email and password (which has not yet been defined). If the Attendees and Exhibitors contact you to say that the 48-hour window has passed and that the link is no longer valid, please tell them to contact the Swapcard team here and to fill out the form. Our team will then assist them in gaining access to their account.
2) Via Swapcard Support
If they have missed the window to use the magic link sent to them by the Organizer in the email, please tell them to contact the Swapcard team here and to fill out the form so that we may assist them. The magic link that we provide via Swapcard Support lasts 1 hour only, rather than the initial 48 hours.
Important: It is important that the Attendees and Exhibitors are using Google Chrome or Mozilla Firefox to open the link. Copying and pasting the link from one browser to another will not work (ex. copy from Internet Explorer into Chrome). Ensure as well that they do not have any pop-up blockers activated.
Once they have utilized the magic link, they can now login at any time via login.swapcard.com and enter their email address and password.