When you have Online support, it can be useful to create a Help Desk. Depending on your needs, you may choose to create a Help Desk Chat Room or a Help Desk Booth.
Table of contents
What is the difference between a Help Desk Chat Room and a Help Desk Booth?
Creating a Help Desk Chat Room would allow Attendees to post questions and request assistance from selected members of the Organization in a group discussion. This Help Desk Chat Room therefore takes the form of a Live Discussion. All the messages would be public and everyone would benefit from the conversations happening in the chat room.
On the other hand, by creating a Help Desk Booth, you would allow participants to connect with your Support Team via private message.
How to create a Help Desk Chat Room
1. Create the discussion
Go to your Studio > Event Data > Discussions and create a new discussion.
2. Create a Help Desk button
Now that you have created a Help Desk discussion, you can go ahead and create a button linked to this Live discussion.
To do so, just go to Studio > Events > Event Content and click on Add Content. Then, select the option Discussion, link the tab to the Help Desk discussion that you’ve just created and click Create.
The newly created Help Desk button will appear in your Home Page.
How to create a Help Desk booth
1. Preliminary Steps
If you choose to have your Help Desk as an Exhibitor Booth, you will have to create a new custom field to be able to link that Exhibitor Booth to a button in the Event Homepage.
You just have to go to your Event Studio > Event Data > Exhibitors, click on Exhibitor Settings and then on Add Custom Field. Label it as Help Desk to make it easier to find, select Single Choice as the format and add a unique value of your choice to that field.
2. Create the Exhibitor Booth
Once you have set the Exhibitor settings, go back to Event Studio > Event Data > Exhibitors and create your Help Desk booth by clicking on Add exhibitors. Help Desk booths are normally set up manually.
3. Customize your Help Desk booth
Besides the essential information, make sure you edit the custom field related to the Help Desk, and add those members of the Event Organization that are going to provide assistance to the Attendees.
4. Create a Help Desk Button
Now that you have created and set up your Help Desk booth properly, you can create a button for your Help Desk.
Just go to the Studio > Events > Event Content and click on Add Content. Then, select the option Exhibitors.
Once you have added the Exhibitors button, click on the pencil right next to the name. On the Data tab, you will have to Add a Condition and only enable Help Desk, the custom field value that you previously set up.
Likewise, It is important to exclude the Help Desk booth from the main exhibitors list of your event.