With Community, all Events are now linked to a Community. Organizations can create as many Communities as they want. In terms of hierarchy, Events sit below Communities.
If an Organization is hosting several Events and has the need to create separate Communities to segment their Members, the structure would resemble the graph below – depending on the actual needs of each Organization:
Events created prior to the release of the Community feature (pre-July 27th, 2021)
For each existing Organization, Swapcard has automatically generated a Community linked to it. By default, the name of the Community is the same as the Organization's, but the members of the Organizer's team have the ability to edit that name from the Studio. All existing Events have been linked to that initial autogenerated Community.
Setting up a Community
With a new Organization account
When signing up for a new account, Organizations are prompted to create their first Community. A name must be picked, and on the next screen, the Organization has to select the language(s) of the Community. Multiple languages can be chosen, and a default language for Members and emails has to be set. If required, the content of the Community needs to be translated to all the selected languages by the Organization. Future interactions with that Community take place directly in the Community Space, as described in the next paragraph below.
With an existing Organization account
When accessing the Studio, members of an Organization see all the Organizations they are a member of, and all the Communities linked to each of those Organizations. Clicking on any Community from the list takes the member of the Organization to the Community Space, which is divided into several tabs:
- Events
Where members of the Organization can access any Event linked to a particular Community - Community Home
Where members of the Organization (Admins and selected Community Managers only) - can set up the Community Home page that Community Members see before joining a Community in the Event App – features coming soon
- Settings
Where members of the Organization (Admins and selected Community Managers only) can set the following Community settings: name, logo, background image, colors, and Community content languages
From the Studio home page, clicking on the New Community button gives Organizers the ability to create a new Community for their selected Events.
