Participating in an event as an Exhibitor, you might find it useful to access and export, in an XLS file or via API, your team's contacts and generated leads, including any notes, scores, and qualification forms of your team members. This facilitates their upload into another platform, like a CRM system.
🚫 Feature Access Restrictions
Access to specific leads features and using the Exhibitor Leads API is at the discretion of the event organizer. If you wish to collect more leads or utilize the API, please reach out to the organizer for permission.
F.A.Q.
F.A.Q.
I exported my team's contacts but the excel file is blank.
In order to get their teams leads, each individual belonging in their exhibitor's booth needs to login to their account and manually toggle on the option to allow lead sharing. Before this is done they will not be able to gather all leads together.
I'm trying to export my leads but the download doesn't start.
When you click the export button, the system generates an Excel file (.XLS) rather than a CSV file. If the file isn't appearing, this could be due to:
Your browser's download settings might be blocking the download or saving it to an unexpected location
You might need to check your downloads folder or browser download history
Some browsers require you to confirm downloads before saving them
I can't find the scanning button, what do I do?
Lead Capture is a feature enabled by the Organizer. We suggest contacting them to get access to this feature.
How to access my leads as an Exhibitor
With our AI Recommended Leads feature, you can connect with potential clients who have interacted with your team. Once connected, you'll find these valuable contacts, complete with all their detailed information, conveniently organized in the Teams' Contacts Dashboard.
To access your Leads, follow these steps:
Open the Exhibitor Center.
Click on Leads in the right panel then Team's Contacts.
Here is how the Teams' Contacts dashboard looks like:
This dashboard display contacts generated through lead recommendations, but it also includes those captured via scanning and other methods, making it a comprehensive resource for your entire team. All interactions performed by the lead are summarized inside the side panel "Interactions".
You can assign a team member to connections to ease the follow-up after events.
You can also add notes, score, and qualifiers and see your team members notes and qualifiers if they agree on sharing it.
Additionally, you have access to the lead's email address to make reaching out easier.
How to share leads with team members?
To share your scanned contacts with your Exhibitor team members, follow these steps:
Open the Exhibitor Center.
Go to the Team members menu
On the menu on the right, toggle on Share contacts with the team as shown in the screenshot below.
💡 You can also check if your team members are sharing their leads with the team if they have the business card icon next to their profile picture.
How to export my leads as an exhibitor
You can export all your leads in a single Excel file (.XLS) at any moment.
Access the Exhibitor Center
In the Leads tab located in the left sidebar click on Export.
You have the ability to Export all leads or Define specific dates and leads to exports.
When you export your team's contacts and leads, you receive an Excel file containing multiple sheets, each organizing your interactions and lead data in different ways. This sheet lists all unique contacts collected during the event and includes:
Personal information: first name, last name, job title, company, email
Contact details: mobile and landline numbers, website, address, social media
Lead metadata: connection method, connection date, scanned card info, score, notes, interaction score
Assigned team member: the exhibitor member who owns the contact
These tabs offer a detailed and organized view of your event leads, making it easier to qualify, analyze, and export data for post-event follow-up and CRM import.
Using the Exhibitor Leads API
If you want to keep your CRM continuously up to date instead of re-exporting a file by hand, the Exhibitor Leads API lets you retrieve your team's leads programmatically. It's built on GraphQL and is best suited for automating lead sync into tools like HubSpot, Salesforce, or a custom integration.
What's different from the XLS export
The XLS export and the API pull from the same underlying lead data, but they serve different workflows:
XLS Export | Leads API | |
Format | Excel file, manual download | GraphQL queries, programmatic |
Frequency | On demand, one snapshot at a time | Real-time retrieval, call anytime |
Best for | Quick manual review, one-off CRM import | Continuous CRM sync, automation, custom apps |
Setup required | None | API key + basic dev work |
The data itself is the same set of contact, lead, and qualification fields described in the export section above — first/last name, job title, company, email, connection method and date, score, notes, and the assigned team member.
What the API can do
The Leads API is read-focused: it's designed to retrieve your team's leads (the myLeads query) and the list of booths/exhibitors you have access to (the myExhibitors query). It does not replace lead capture itself — leads are still generated by scanning, AI recommendations, or manual entry as described above; the API simply gives you a programmatic way to pull that data out.
For teams that want to push data into Swapcard instead — for example, scanning badges from your own in-house or third-party lead-capture app — a separate, related capability (the Exhibitor API) lets you send scan events to Swapcard so they appear as native connections. If that's your use case, mention this to your developer when they review the documentation below.
How to connect
Generate an API key (access token) from the Exhibitor Center. Treat it like a password — it grants access to your private Swapcard data and should never be embedded in client-side code.
Include the key as an
Authorizationheader on every request.All requests go to a single GraphQL endpoint:
https://developer.swapcard.com/exhibitor/graphql.
📘 Full technical documentation
Authentication, the GraphQL schema, query examples, and rate limits are all covered in the Swapcard Developer Hub — Leads API. Share this with whoever on your team handles the integration.
🚫 As with the export, API access is granted at the organizer's discretion — reach out to them if your key doesn't return data.


