Removing an app from both the Apple App Store and Google Play Store involves different procedures and requirements. Here’s a general guide for each platform:
Apple App Store:
Access your Apple Developer Account:
Log in to yourApp store connect at https://appstoreconnect.apple.com/login
Navigate to the Apps section
Select the App:
Find the app you want to remove in your app list.
Remove the App:
Click on the app's name.
Go to the "Pricing and Availability" section under Monetization
Scroll down to the "App Availability" section
Click on "Manage" and the Manage availability
Select None from the Country or Region Availability pop up and hit next and confirm
Submit Changes:
After confirming the removal, submit any changes or updates to Apple for review.
Once done it can take up to 24 hours for the app to be removed from stores for new users
Google Play Store:
Access Google Play Console:
Log in to your Google Play Console at play.google.com/console.
Select the App:
Find your app in the list of published apps
Remove the App:
Click on the app's name.
Go to the "Advance setting" under setup section
Click on "Unpublish" to remove the app from the Play Store
Confirm Unpublishing:
Confirm your decision to unpublish the app
Follow any additional prompts or instructions to complete the process
Communicate with Users:
Consider notifying your app users about the app's removal through your app's communication channels or website.
Please reach out to your CSM or support team if the app is under Swapcard developer account
It’s important to note that removing an app from the app stores does not automatically uninstall the app from users' devices. Users who already have the app installed will still have access to it unless you implement measures within the app to restrict its functionality or prompt users to uninstall it.