Swapcard GO Event in a Box provides easy access to all necessary hardware for any organizers using Avolio Registration and Swapcard Self-serve Registration who want to provide self check-in and badge printing onsite.
To request your box, visit this page.
⚠️ Important: A wired Internet connection and power source are required for Swapcard GO unless a cellular router upgrade is requested.
How do I receive and verify Swapcard GO equipment?
Before the event, you'll agree on an equipment list with your Swapcard team. This will determine the items shipped to you. You’ll also receive a shipping address confirmation and delivery schedule.
Upon receiving the equipment, inventory each item using the checklist inside the red folder.
Compare your received items with your order.
If you find any discrepancies, immediately contact your support person.
💡 Tip: Take a photo of the cases once opened. These photos will help guide you when repacking the equipment after the event.
How to set up the network
Your equipment kit includes a wireless router. You'll need to provide a wired Internet drop at the registration area. Based on your order, your kit may also include network switches and Ethernet cables.
Follow these steps to set up:
Plug the Internet drop into the WAN port on the router.
Connect the Zebra printers to the LAN ports via Ethernet. Use a network switch if more LAN ports are needed.
Install the iPads into the desk or floor stands depending on what you ordered.
📹 Network Wiring Video: Watch here
📹 iPad Desk Stand Assembly: Watch here
📹 iPad Floor Stand Assembly: Watch here
4. Connect the iPads to the wireless network from the router. The network name and password will be included in your shipment or labeled on the router.
How to configure the Printer and Load the Badge Stock
Once the Zebra printer is powered on and connected via Ethernet:
Load the badge stock following this guide:
📹 Badge Stock Loading Video: Watch here
Find the printer’s IP address—it will display on the screen after startup.
Troubleshooting
If the printer cuts in the wrong place or prints a blank badge after each print, it needs to be calibrated.
📹 Calibration Video: Watch here
If the cut is slightly off, you can adjust the tear-off setting.
📹 Adjust Tear Off Settings: Watch here
If badges are streaky or faded, you may need to clean the printer.
📹 Printer Cleaning Video: Watch here
How do I configure SwapAccess for check-in?
SwapAccess is the mobile app that powers check-in and badge printing on iPads and iPhones.
📹 SwapAccess Overview Video: Watch here
Set up SwapAccess on each iPad by scanning a configuration QR code generated from your event setup.
📹 How to Generate Configuration QR Code: Watch here
Once configured:
The iPad will connect to the printer on the same network.
Staff or attendees can check in and automatically print badges by scanning their QR code.
How do I print admin badges from Swapcard Studio?
Your kit will include one or more iPhones for admin badge printing.
📹 Admin Badge Printing with iPhone: Watch here
You can also install SwapAccess on additional iPhones that you own.
🔁 Note: You cannot print a badge for someone already checked in.
To reprint:
Go to Swapcard Studio and uncheck the attendee.
Scan their QR code again. SwapAccess will re-check them in and print a new badge.
Alternative Admin Print Option
You may connect a printer to a computer using a USB cable or add it as a network printer. From Studio:
Select “Print Badge” to generate a PDF.
Print the PDF as you would normally.
How do I pack out and return the equipment?
After your event ends:
Pack all equipment carefully in the original cases.
Use your earlier photos as a guide for accurate packing.
Locate the FedEx return labels in the red folder.
Drop off the cases at the nearest FedEx location the day after your event ends.
Following these instructions ensures a smooth setup for Swapcard GO, making your event’s check-in and badge printing process seamless and efficient. Proper setup and testing of the network, printers, and SwapAccess app are key to a successful event. Don’t forget to carefully repack and return all equipment after the event to complete the process.
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