This page contains the setup guide and reference information for the Cvent Event Management integrations.
Prerequisites
An active Cvent account with a list of events (ensure you have access, especially if you are not the owner)
Setup guide
Step 1: Set up the Cvent integration in Swapcard
Sign in to your Swapcard account.
Navigate to your Event page within the Communities section.
In the left navigation bar, go to Event Builder, then select Integrations.
On the integration selection page, choose Cvent from the list of integrations.
To activate the integration, you will need to first create a Workspace from Cvent:
Go to Admin ⇒ Integrations ⇒ REST API ⇒ Manage API Access ⇒ Create Workspace.
Invite a Developer (could be anyone from your team).
Use this developer account to log in and create an Application at Cvent, and add all read rights.
North America: https://developer-portal.cvent.com
Once the Application is created, copy the Client ID & Client Secret:
Client ID
Client Secret
Select your event for integration - The integration displays all events your account has access to, including upcoming and past events.
Your Cvent event has been successfully linked with your Swapcard event.
You have the flexibility to adjust your integration settings according to the specific data requirements. It's crucial to highlight that the synchronization will only begin when you manually start the integration process and finish the necessary mapping.
Supported sync modes
The Cvent integration supports the following sync modes :
Feature | Supported? |
Yes | |
Yes |
Supported streams
This integration is supporting the following Cvent streams
Cvent documentation is accessible here.
Capturing deleted records
The Cvent integration does NOT capture deletions for records in the Attendees streams.
When a record is deleted on Cvent, it needs to be MANUALY deleted on Swapcard accordingly.
Stream Dependencies
Attendees
The id of Attendees is employed as the main identifier to uniquely link records and store them within the Client Id field on the Swapcard side.
Streams supporting fields
Attendees
The integration exclusively imports registrants with a status configured as Accepted.
Attendees Field | Mapping Label | Type |
| "Job Title" |
|
| "First Name" |
|
| "Middle Name" |
|
| "Last Name" |
|
| "Nick Name" |
|
| "Email" |
|
| "CC Email" |
|
| "Company" |
|
| "Designation" |
|
| "Prefix" |
|
| "Primary Address Type" |
|
| "Home Address Line 1" |
|
| "Home Address Line 2" |
|
| "Home Address Line 3" |
|
| "Home Address City" |
|
| "Home Address Country" |
|
| "Home Address Country Code" |
|
| "Home Address Latitude" |
|
| "Home Address Longitude" |
|
| "Home Address Postal Code" |
|
| "Home Address Region" |
|
| "Home Address Region Code" |
|
| "Home Phone" |
|
| "Home Fax" |
|
| "Work Address Line 1" |
|
| "Work Address Line 2" |
|
| "Work Address Line 3" |
|
| "Work Address City" |
|
| "Work Address Country" |
|
| "Work Address Country Code" |
|
| "Work Address Latitude" |
|
| "Work Address Longitude" |
|
| "Work Address Postal Code" |
|
| "Work Address Region" |
|
| "Work Address Region Code" |
|
| "Work Phone" |
|
| "Work Fax" |
|
| "Mobile Phone" |
|
| "Pager" |
|
| "Admission Item Name" |
|
| "LinkedIn Url" |
|
| "Confirmation Code" |
|
| "Reference Id" |
|
| "Registration type" |
|
| "Profile Picture" |
|
Limitations & Troubleshooting
Connector limitations
Incremental Sync
Integration with Cvent is subject to limitations imposed by the provider's API when it comes to incremental updates. The synchronization frequency is limited to the provider's API rate limits and the availability of the data.
Changelog
Version | Date | Subject |
1.1.5 | 2024-04-02 | Maintenance |
Enhancement
Please be aware that any enhancements to this integration, which encompass any requirements not covered by the existing integration state, will be subject to custom development processes and associated costs.