The Community Analytics Dashboard allows you to get insights and analyze data pertaining to a Community, allowing you to gauge its success, as well as the engagement of the Community Members. To access it, go to the Studio, select the relevant Community, and open Analytics → Dashboard.
People
- Community Members
The number of Community Members from the date the Community was created to the present - People online now
The People online now indicator is displayed in the top-right corner of the Analytics Dashboard and reflects the real-time number. The selected time range doesn't affect it; it reflects People online within the current Community only.
Engagement
- Active users
A user is considered active once they logged in and made at least one action anywhere in the Community (e.g.: clicked on a button on the homepage). - Average number of Sessions attended
The average number of Sessions attended by Community Members.
Engagement comparison
- Comparing Communities
Gives Organizers the ability to view Community-related actions and Event-related actions in the dashboard to help them analyze the growth of their Communities over a period of time and compare Event metrics.
Communities activity throughout time
Outlines the active user numbers in a Community over a period of time and throughout various Events that were hosted by the Community. It highlights the peak times of an Event.
Number of logins by device
- Web App / iOS / Android
To see how many users are accessing the Event per app, and the percentage of users this represents compared to the overall number.
Networking
- Total Contacts made
Total number of Contacts made within a certain Community - Contacts made per active user
Average number of Contacts made per active user within a certain Community - Total Messages exchanged
Total number of Messages exchanged within a certain Community - Total Discussions created
Total number of Discussions created within a certain Community - Total Meetings
Total number of Meetings held within a certain Community - Video calls
Total number of Video calls made within a certain Community - Average duration of Video calls
Average duration of Video calls within a certain Community
Contact scoring
- Meaningful connections
Provides an overview of the number of contacts that have received a score, ranging from 1 to 5 stars, the representative % of the total number of scores, as well as an average score. This is agreat way to measure if Community members are making meaningful connections.