The Community Analytics Dashboard allows you to get insights and analyze data pertaining to a Community, allowing you to gauge its success, as well as the engagement of the Community Members. To access it, go to the Studio, select the relevant Community, and open Analytics → Dashboard.
People
Community Members
The number of Community Members from the date the Community was created to the present
People online now
The People online now indicator is displayed in the top-right corner of the Analytics Dashboard and reflects the real-time number. The selected time range doesn't affect it; it reflects People online within the current Community only.
Engagement
Active users
A user is considered active once they logged in and made at least one action anywhere in the Community (e.g.: clicked on a button on the homepage).
Average number of Sessions attended
The average number of Sessions attended by Community Members.
Engagement comparison
Comparing Communities
Gives Organizers the ability to view Community-related actions and Event-related actions in the dashboard to help them analyze the growth of their Communities over a period of time and compare Event metrics.
Users activity
Communities activity throughout time
Outlines the active user numbers in a Community over a period of time and throughout various Events that were hosted by the Community. It highlights the peak times of an Event.
Number of logins by device
Web App / iOS / Android
To see how many users are accessing the Event per app, and the percentage of users this represents compared to the overall number.
Networking
Total Contacts made
Total number of Contacts made within a certain Community
Contacts made per active user
Average number of Contacts made per active user within a certain Community
Total Messages exchanged
Total number of Messages exchanged within a certain Community
Total Discussions created
Total number of Discussions created within a certain Community
Total Meetings
Total number of Meetings held within a certain Community
Video calls
Total number of Video calls made within a certain Community
Average duration of Video calls
Average duration of Video calls within a certain Community
Contact scoring
Meaningful connections
Provides an overview of the number of contacts that have received a score, ranging from 1 to 5 stars, the representative % of the total number of scores, as well as an average score. This is a great way to measure if Community members are making meaningful connections.