You can set a default application for your community to make event creation faster and more consistent. This is especially useful if your community hosts events in multiple branded applications. By selecting one app as the default, all new events are automatically linked to the correct app, reducing errors and saving time.
Why should I use a default app?
Using a default application ensures:
Consistent app assignment for new events
Fewer errors from manual selection
Simplified event management across multiple branded apps
Branded consistency in all email communications
How do I set a default application?
You can set a default application directly from the Studio interface:
Go to the Community in Studio.
Find the section labeled Applications.
If more than one branded app is linked, a Default Application button will appear next to Create Application.
Click Default Application.
Choose the app you want to set as default from the dropdown list.
Once selected:
The chosen app will be used for all new events created in that community.
This setting can be changed later, but cannot be removed entirely.
You can replace the default application with another app at any time.
You cannot unlink the default app once it's selected. A community must always have at least one app linked.
What happens when I set a default app?
For new events:
All new events created in the community will automatically link to the default app.
You won’t need to select the app manually each time.
For existing events:
No changes are made to existing events or apps.
If no default is set, the system continues to allow manual selection
Update transactional email redirection to branded app
By linking your community (CY) to a branded application, transactional email links will redirect to the branded app community instead of the default Swapcard app.
To enable this:
Set the link between the community and branded app in Studio
Once set, all future transactional emails will redirect users to the correct branded app
This ensures a fully branded experience for attendees from email to app access.
Setting a default application for your community is a small step that delivers big benefits. It simplifies event creation, ensures consistency across your branded apps, and strengthens the user journey—from transactional emails to event access. Make sure your community is set up for success by defining your default app today.
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