Introduction
Managing an event using Swapcard is powerful—but even the most experienced organizers can benefit from extra support. That's where online support slots come in.
These sessions provide you with direct access to a Swapcard expert at a scheduled time, helping you troubleshoot challenges, optimize platform use, and gain confidence in managing your event.
Key Benefits:
Personalized, one-on-one assistance tailored to your event setup
Faster issue resolution and proactive guidance
Improved confidence for you and your team ahead of key event moments
Booking support slots ensures that your event is backed by expert input when you need it most—minimizing risk and maximizing ROI through better platform use and real-time solutions.
How online support slots Work
Online support slots are time blocks arranged in advance with your Account Manager.
These are listed in a read-only table within your community settings in Studio.
Both attendees and exhibitors can benefit, as support can cover a wide range of event-related topics.
How to book support hours?
Log into the Studio
Open your community.
In Settings & members you will find the support time slots.
Click on "Contact support". This will put you in touch with a member of our team who will guide you through the process.
The table includes the following information:
Event Name
Type: Online support or on-site
Start (Date + Time)
End (Date + Time)
Once you've been allocated support time by your account manager you can go ahead and book.
After selecting your date and time, and providing the necessary details, confirm your booking. You will receive a confirmation email with all the details, including a link to join the online support session.
Booking an online support slot is a crucial step in ensuring your event is managed effectively. With personalized assistance, you can quickly resolve issues, enhance your understanding of the platform, and ultimately, maximize your event's success. If you're ready to get started, book your support slot today and take the first step towards a seamless event experience.