Introduction
Live Interactions allow Participants to interact and chat among themselves and with Speakers, ask Questions, and answer Polls on Sessions.
As long as the event is published and the Live Interaction is enabled in the Studio, Participants will be able to post and see the interactions that have already taken place.
This means that Participants with access to the Session will be able to interact in it before it starts and after it has finished, as long as the Live Discussion is enabled.
What are the different types of live interactions?
Chat
This tab allows your Participants to interact among themselves as well as with the ongoing Session. The Event Organizers can choose to have a member of their team who will be in charge of engaging the Participants by keeping the Live Discussion lively at all times.
Questions
This tab allows your Participants to ask questions to the Speakers or the Organizing Team of the Session. Other Participants will be able to Thumbs up questions from their end if they wish to upvote them.
Polls
This tab allows your Participants to answer the Polls created specifically for the Session in question. They can be created and deleted by either the Event Organizer or by the Speakers. The latter, however, can only do so in their respective Sessions. Both Speakers and Organizers can see the results of the voting directly on the Polls tab, in the Session's Live Discussion.
For more information on Polls, please read our Polls user guide.
Third-party service
This tab allows you to embed a third-party service, such as Slido, Sparkup, Validar, Captello, LiveVoice, and Interprefy. These features enhance the interactive experience by offering various engagement and accessibility options.
Once you have added a third-party to one session, you will be able to find it easily when adding it to another session.
How to add live interactions to your sessions
To add the Live Interaction on your Session :
Go to the Sessions tab on the Content module of your Studio.
Select the appropriate Session and under the Details tab scroll down to the bottom of the page.
Toggle on the live interaction type you wish to add to your session.
How to customize your live interactions tabs
The Live interaction is separated into 4 tabs: Chat, Questions, Polls and Third-party services. By default, the first 3 tabs are displayed in the Live Discussion at all times but you can disable each one if not needed.
You have the ability to hide or unhide each tab based on your requirements. It enables you to streamline your session's user interface, presenting participants with only the relevant tabs for a specific event.
You can also reorder the tabs to match your event's structure and priorities. For instance, if questions take precedence over live discussions in a particular session, you can reorder the tabs accordingly, placing the Questions tab before the chat tab.
Finally, you can also name the interactions container.
How to Add a Third-Party Service to Your Live Interaction
Adding a third-party service to your live interaction is simple and quick. Follow these steps:
Navigate to the Sessions Tab
In your Studio, go to the Content module and select the Sessions tab.Choose the Relevant Session
Select the session you want to add the third-party service to, then go to the Details tab.Scroll to the Live Interactions Section
Scroll to the bottom of the page until you reach the Live Interactions section.Click on "Embed Third-Party Service"
Click the button labeled Embed Third-Party Service.Enter the Label
In the Label field, enter the name that will be displayed to your attendees for this session. For example, you could use "Poll."Add the Website URL
In the Website field, paste the URL provided by your third-party service. For instance, if you're using Slido, this will be the direct link to your specific poll.You can personalize the content based on your attendees by clicking the small icon next to the Website field to add variables to the URL.
Preview the Tab
Once the new button is added, you can preview the tab by opening the session.
How to switch from your personal account to an organization's account during live interactions
Organization members can seamlessly switch between their personal account and their organization's account within the live interaction box.
When you join a live interaction as an organization member, you will see an option to switch roles at the bottom section of the live interaction bow. By clicking on the profile picture, you can easily switch from your personal account to the organization and start communicating with your audience. You can then switch back to your personal account whenever you need to.
Live interactions during your event
This is how live interactions are displayed during the event's sessions.
To maintain relevance and accuracy in your live interactions, you can delete questions during the session by clicking on the three dots next to the content you wish to delete.
Other considerations
If you disable the Live discussion on your Session, and then re-enable it, all previous chat interactions will be lost, along with any asked Questions. Polls will remain and, if still active, will show on the Live discussion widget.
Due to privacy concerns, chat conversations in the Live discussion cannot be exported.
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