To set up paid tickets for your event, you first need to connect your Stripe account. Find out how here.
Stripe charges its own fees to the organizer. Outside of the Stripe fees, we collect an additional fee on each ticket sold; the percentage of the fee depends of the plan. We only take a fee of the ticket price and not the tax.
How to define currency & tax for your paid tickets
You can set the currency per event and the tax rate.
To do so, go to the Registration module and click on payment settings. It will only be available if you've already at least one type of tickets.
Only a single currency may be used per event.
Swapcard registration supports actually these currencies: EUR, USD, CAD, AED, GBP, SGD, JPY, SEK, AUD. If you need another currency, please reach out our support or sales team so we can investigate in supporting it.
A single tax rate may be set for the event. The tax is in the form of a percentage and can be given a custom label (i.e. VAT, GST, Tax). If a tax rate is set, every registration will incur tax without exception.
How to create a paid ticket and define price
To create a ticket, you need to fill the following fields:
Ticket name: appears both internally in the Studio, and externally for Attendees.
Ticket type: Paid
Quantity: limit or not the number of Tickets available
Ticket visibility: define whether you want the Ticket to be available externally to Attendees ("visible"), or only from the Studio ("hidden")
Assigned event group: define in which Group registrants who select that particular Ticket will be placed. More about Groups here.
Sale start: the date from which the ticket can be acquired.
Sale end: the date from which the ticket won't be available anymore.
Description: although it is optional, we recommend adding a description to your tickets for greater visibility. For example, you can explain to your registrants what they will be granted access to if they purchase a specific ticket.
Each ticket may have a unique price point. To do something like tiered pricing, you would need to create multiple tickets with various ticket type or time periods (e.g. Early bird).
How fees work for paid tickets
After linking your Stripe account and setting a price for a ticket, you will immediately see "Your payout" (refer to the screenshot above) and have the option to click on "How fees work" beside it for a breakdown of the fees.
There are 2 types of fees:
Processing fee: charged by Stripe according to the currency and payment card issuer.
Service fee: charged by Swapcard according to your plan. The service fee is only applied to the ticket price, not to the optional tax.
For every ticket sold, fees are deducted by Stripe and Swapcard, and the resulting payout is promptly credited to your Stripe account.
How to email receipts and paid invoices to new registrant
Receipt of payment and paid invoices can be configured in Stripe, in order to be sent to registrants.
Learn in the Stripe documentation how to send payment or refund receipts manually or automatically.