Swapcard does not send your audience any communication for marketing purposes. The emails that we do send out are explained below.
Emails sent to all users
Requests reminder
Email sent after at least one request has been received and remained unanswered in the last 4 hours. If there are multiple requests, these will be grouped per event within the same email. The email will include all answered requests for said event, separated into two categories (1 - Meetings, 2- Connections). Participants have the ability to disable it from their Settings (via Event Web App).
Activities reminder
All activities unseen in the last 4 hours for the same event, sorted by date (more recent first). Participants have the ability to disable it from their Settings (via Event Web App).
New Meeting
Meeting request declined
Exhibitor Meeting request received
Meeting canceled
New connection
Meeting confirmed reminder
This email is sent 15 minutes before a confirmed Meeting when the Meeting Location is not Virtual, and 5 minutes before if Meeting Location is Virtual. Participants have the ability to disable it from their Settings (via Event Web App).
Magic link
This email is sent when the organizer decides to send a magic link to a specific person. Learn more here about sending magic link to a participant from Studio.
One-time code (OTP)
This email is sent when a user tries to log in and doesn’t have a password.
Confirmation email
This email is sent when a user adds a Secondary Email to his account in order to confirm that the email address belongs to them.
Team member invitation
This email is sent when a user has been added to a team by an Exhibitor member.
Others emails sent to Organizers only
Smart meeting generator meetings drafts
This email is sent when Smart Meeting Generator completes your draft meetings, waiting for you to review them.
Sign-up email
Organization invitation
This email is sent when a user is added to an Organization.
Properties
Expiration
Tokens in all emails have a duration of 72 hours, except in magic-link email (that is sent for resetting password) that have a duration of 3 hours. When password is defined / reset, tokens are invalidated instantly.
Languages
Transactional emails are sent in the user’s language if available (among the list below), if not in English.
en_US
ar_AE
fr_FR
fr_CA
es_ES
it_IT
ca_ES
cy_GB
de_DE
id_ID
ja_JP
nl_NL
pt_BR
vi_VN
ko_KR
et_EE
ru_RU
th_TH
pt_PT
pl_PL
zh_CN