Swapcard does not send your audience any communication for marketing purposes. The emails that we do send out are explained below.
Requests reminder
Email sent after at least one request has been received and remained unanswered in the last 4 hours. If there are multiple requests, these will be grouped per event within the same email. The email will include all answered requests of the last 4h for said event, separated into two categories (1 - Meetings, 2- Connections). Participants have the ability to disable it from their Settings (via Event Web App).
Requests
- Meeting requests received
- Connection requests received
Frequency
- Every 4 hours
From (sender)
- EVENT_NAME
Subject line
- {{{first_name}}}, you have new networking requests
Activities reminder
All activities unseen (based on notificationCounter) in the last 4 hours for the same event, sorted by date (more recent first). Participants have the ability to disable it from their Settings (via Event Web App).
Activities concerned
- New Meeting
MEETING_SENT_ACCEPTED
EXHIBITOR_MEETING_UNASSIGNED_SENT_ACCEPTED EXHIBITOR_MEETING_ASSIGNED_SENT_ACCEPTED
EXHIBITOR_MEETING_ASSIGNED_TO_ME - Meeting request declined
MEETING_SENT_DECLINED
EXHIBITOR_MEETING_UNASSIGNED_SENT_DECLINED - Exhibitor Meeting request received
EXHIBITOR_MEETING_UNASSIGNED_REQUEST_RECEIVED - Meeting canceled
EXHIBITOR_MEETING_UNASSIGNED_CANCELED_BY_EXHIBITOR MEETING_CANCELED_BY_OTHER - New connection
Frequency
- Every 4 hours - with a gap of 2 hours based on the request reminder email
From (sender)
- EVENT_NAME
Subject line
- Psst {{{first_name}}}... check your new notifications
Meeting canceled
Email sent instantly to "B: after "A" has canceled their Meeting.
From
- EVENT_NAME
Subject line
- FIRST_NAME LAST_NAME has canceled your meeting
Meeting confirmed reminder
Email sent 15 minutes before a confirmed Meeting when the Meeting Location is not Virtual, and 5 minutes before if Meeting Location is Virtual. Participants have the ability to disable it from their Settings (via Event Web App).
From (sender)
- EVENT_NAME
Subject line
- If Meeting Location is Virtual: FIRST_NAME, your meeting is starting, please join
- Else: FIRST_NAME, your meeting is imminent, please take place
Meeting requests not replied reminder (Not planned)
Emails are sent once a day at noon (UTC) if a user received at least one Meeting request the day before (-36h ⇒ -12h) that still hasn't been replied to, hasn't expired, and if the user hasn't received a Meeting request in the last 12h that's still not replied and not expired (to avoid that user receives 2 request reminder emails in a row).
Requests
All Meeting requests received not replied to and not expired (per event) and not in the last 12 hours.
Frequency
Every day at 12:00 UTC
From (sender)
- EVENT_NAME
Subject line
FIRST_NAME, you still haven't replied to meeting requests
Schedule reminder (Not planned)
Email sent on user’s demand and automatically 1 hour before the event start. The email includes an .ics file link to download it to a calendar tool. The email displays all Meetings confirmed and registered Sessions sorted by date (similar to the My visit schedule view).
Option
- Organizers can disable the email that is sent one hour before the event.
Magic link
Email is sent instantly when the user tries to log in and the password is forgotten or hasn't been set up.
From (sender)
- EVENT_NAME
Subject line
- Magic sign-in link
Confirmation email
Email is sent instantly when the user adds a Secondary Email to his account.
From (sender)
- APPLICATION_NAME
Subject line
- Confirm your email address
Team member invitation
Email is sent instantly when the user has been added to a team by a member.
From (sender)
- EVENT_NAME
Subject line
- You have been added as a member of EXHIBITOR_NAME
Properties
Expiration
Tokens in all emails are valid for 48 hours, except for those in magic-link emails (1 hour). When a password is defined/reset, tokens are invalidated instantly.
Languages
Transactional emails are currently available in:
- en_US
- es_ES
- fr_FR
- it_IT
- ca_ES
- de_DE
- et_EE
- id_ID
- ko_KR
- nl_NL
- pl_PL
- pt_BR
- vi_VN